1. INTRODUCTION At Robomade LTD, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit robomade.co.uk, place an order, or communicate with us. We act as the "Data Controller" under the UK General Data Protection Regulation (UK GDPR).

2. THE DATA WE COLLECT We may collect and process the following types of personal data:

• Identity Data: Name, surname, and username.

• Contact Data: Email address, telephone number, billing address, and delivery address.

• Financial Data: Payment method details (Note: We do not store full credit card numbers on our servers; payments are processed securely by our third-party providers).

• Transaction Data: Details about products you have purchased from us and payments made.

• Technical Data: IP address, login data, browser type, and location data gathered during your visit.

3. HOW WE USE YOUR DATA We use your information for the following legal purposes:

• Contractual Necessity: To process and deliver your orders and manage payments.

• Legal Obligation: To comply with tax, accounting, and anti-fraud regulations.

• Legitimate Interest: To improve our website, provide technical support for your robotic kits, and ensure site security.

• Consent: To send you newsletters and promotional offers (only if you have opted in).

4. DATA DISCLOSURE AND SHARING We only share your information with trusted third parties necessary for our operations:

• Payment Processing: We use Stripe to handle your payment information securely. Stripe’s use of your personal information is governed by their Privacy Policy which can be viewed at https://stripe.com/gb/privacy.

• Service Providers: Delivery couriers (such as Royal Mail, DPD, etc.) and our technical infrastructure partners.

5. DATA SECURITY We have put in place appropriate security measures, including SSL encryption, to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your data is limited to employees and partners who have a business need to know.

6. YOUR LEGAL RIGHTS Under the UK GDPR, you have the following rights:

• Right of Access: Request a copy of the data we hold about you.

• Right to Rectification: Ask us to correct inaccurate information.

• Right to Erasure: Request that we delete your data (where applicable).

• Right to Object: Object to direct marketing or processing based on legitimate interest.

• Right to Data Portability: Request a transfer of your data to another service.

To exercise these rights, please contact us at [email protected].

7. DATA RETENTION We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 6 years for tax purposes in the UK).

8. CONTACT INFORMATION If you have any questions about this Privacy Policy, please contact us:

• Company Name: Robomade LTD

• Email: [email protected]

• Address: 12 Selby Court, 10a Station Road, London, N11 1FR, UK

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.