At Robomade LTD, we aim to provide a comprehensive range of high-quality electronic components and robotic kits. To ensure the availability of both everyday parts and specialized technology, we utilize a streamlined global distribution network.

1. Dispatch & Fulfilment

Depending on the specific item and current stock availability, your order may be dispatched from different fulfilment centres:

• Standard Stock: Items held in our UK hub are typically dispatched within 24–48 hours.

• Specialist Stock: To offer you a wider selection of niche components, some items are sourced and dispatched from our Global Partner Warehouses.

2. Estimated Delivery Times

Delivery timelines are based on the dispatch location of your items:

• UK Standard Delivery: Estimated 1–3 working days.

• Global Partner Delivery: Estimated 5-10 working days.

If your order contains multiple items with different lead times, they may be shipped separately to ensure you receive your components as quickly as possible.

3. Shipping Rates

Shipping costs are calculated at the checkout based on the total weight, dimensions, and the delivery destination. We work with leading couriers (such as Royal Mail, DPD, and UPS) to ensure safe and reliable transit.

4. Import Duties and Taxes

For orders dispatched from our international partner facilities:

• Items may be subject to local import duties and customs taxes as per UK government regulations.

• The customer is responsible for any such additional charges that may apply once the package reaches the UK border. Robomade LTD has no control over these government-mandated fees.

5. Order Tracking

A tracking number will be provided via email once your order has been dispatched. This allows you to follow your package’s journey directly to your delivery address, regardless of its origin.

6. Handling & Protection

We understand the sensitivity of electronic components. Every order is packed using industry-standard anti-static materials and protective cushioning to ensure your parts arrive in perfect condition.

7. Customer Support

If you have any questions regarding the estimated delivery time for a specific component before placing your order, please reach out to our team:

• Email: [email protected]

• Address: 12 Selby Court, 10a Station Road, London, N11 1FR, UK